Privacy Policy for Le Palace
Welcome to Le Palace (“we,” “us,” or “our”), located in Orlando, FL. We are committed to protecting your privacy and ensuring your digital experience matches our “Royalty Redefined” standard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lepalace.com.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as data collected automatically when you navigate our site.
Information You Provide to Us:
Reservations & Contact Forms: When you book VIP table service or use our contact form, we collect your name, email address, phone number, and any specific message details you provide.
Merchandise Purchases: When you buy Official Merch from our WooCommerce store (such as our Signature Black Hoodie or Bucket Hat), we collect your shipping address and contact information to fulfill your order.
Employment Applications: If you submit an application through our “Join Our Team” page, we collect the professional and personal information required to evaluate your candidacy.
Payment Information: For merchandise purchases, payments are processed securely through the Stripe payment gateway. Stripe handles your sensitive credit card data or mobile wallet details (like Apple Pay and Google Pay). We do not store your raw credit card numbers on our servers.
Information Collected Automatically:
Analytics & Tracking: We use Google Analytics 4 (integrated via Google Site Kit) to automatically track website traffic, user engagement, and key events like form submissions or merch purchases. This includes standard internet log information such as your IP address, browser type, device type, and the specific pages you visit (e.g., our /thank-you pages).
2. How We Use Your Information
We use the information we collect to operate our business and provide you with a premium experience:
To process and confirm your VIP table reservations and merchandise orders.
To communicate with you regarding your inquiries, bookings, or job applications.
To calculate shipping costs and deliver merchandise to your specified address.
To analyze website traffic and user behavior so we can improve our digital marketing and user experience.
3. How We Share Your Information
We respect your privacy and do not sell your personal information. We only share your data with trusted third-party service providers necessary to operate our website and business:
Payment Processors: We share necessary transaction data with Stripe to process secure payments for our merchandise store.
Analytics Providers: We share anonymized traffic and interaction data with Google Analytics to understand how visitors use our site.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to function effectively and to track user interactions. Cookies are small data files stored on your device. Specifically, we use cookies to:
Maintain your WooCommerce shopping cart session while browsing our merchandise.
Allow Google Analytics to track page views, traffic sources, and conversion events.
Manage Cookie Consent preferences.
You can control or disable cookies through your browser settings; however, disabling certain cookies may impact the functionality of our merchandise store or reservation systems.
5. Age Restriction
Le Palace is an elite adult entertainment venue, and all guests must be 21+ with a valid government-issued ID to enter. Accordingly, our website and its services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21.
6. Your Data Privacy Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data. To exercise these rights, please contact us using the information provided below.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us directly through the Contact Us page on our website. 